Warranty & SLA
Every press we sell carries the manufacturer's standard warranty plus Flexum's regional service-response commitments.
Manufacturer warranty
Each manufacturer's warranty terms travel with the equipment. Typical coverage:
- •12–24 months on press electronics, motors, drives, and structural components
- •6–12 months on consumable wear items (rollers, belts, bearings)
- •Lifetime on press frames against manufacturing defects
Flexum regional response
We layer our own service-response commitments on top of the manufacturer warranty:
- •Phone & email support during business hours, every business day
- •Local technicians in Tallinn, Riga, and Vilnius + Finnish representative
Covered
- • Manufacturing defects
- • Component failures within rated operating conditions
- • Software defects in factory firmware
- • Replacement parts under warranty period
Not covered
- • Damage from operator error or misuse
- • Unauthorized modifications or third-party parts
- • Normal wear of consumables (rollers, belts, blankets)
- • Damage from power events outside specified tolerances
Filing a warranty claim
- Contact Flexum with the equipment serial number, fault description, and any error codes from the press control system.
- Our technician performs initial remote diagnostics (or on-site if remote diagnostics is not available for the affected component).
- If the fault qualifies under warranty, parts and labor are covered per the manufacturer's terms — typically within 5–10 business days for stocked parts, longer for factory orders.
- If the fault is outside warranty scope, we provide a quote for repair before proceeding.
This page summarizes typical warranty arrangements. Final warranty terms are governed by the manufacturer's warranty document and the sales agreement signed with each equipment purchase.
Need to file a claim or check coverage?
Have your equipment serial number ready and our service team will walk you through the next steps.
Contact service