Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Flexum website (flexum.eu). By accessing or using the website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website. The website is operated by Flexum OU, a company registered in the Republic of Estonia.

2. Company Information

3. Website Use

The website is provided for informational purposes about Flexum's printing equipment, consumables, and services. You may browse the site, submit inquiries via the contact form, and request quotes. You must not:

• Misuse the website or interfere with its normal operation
• Attempt to gain unauthorized access to any part of the website or its infrastructure
• Use automated tools to scrape, crawl, or extract content from the website
• Introduce viruses, malware, or any other malicious software
• Use the website for any unlawful purpose

4. Products and Services Information

All product descriptions, specifications, images, and manufacturer information presented on the website are provided for general informational purposes only and do not constitute a binding offer. Prices are not displayed on the website and are provided upon request. All equipment sales are subject to separate commercial agreements between Flexum and the buyer.

Product availability, specifications, and features may change without notice. Manufacturer names and product specifications are provided based on information available at the time of publication and may be updated by the respective manufacturers.

5. Quote Requests and Inquiries

Submitting a quote request or contact form does not create a binding contract. Flexum will respond to inquiries at its discretion and within a reasonable timeframe. Any resulting commercial agreement will be governed by separate terms agreed between the parties in writing.

6. Intellectual Property

All content on the website — including text, design, layout, graphics, and Flexum logos — is the property of Flexum OU or its licensors and is protected by applicable intellectual property laws.

Manufacturer brand logos and product images (including those from Nilpeter, Koenig & Bauer, SCREEN, OKI, Golden Laser, Lemorau, Flint Group, ECO3, Techkon, Deutsch Druckfarben, and others) are trademarks of their respective owners and are used with permission or for identification purposes. Users may not reproduce, distribute, modify, or commercially use any content without prior written permission from Flexum OU or the respective rights holder.

7. Limitation of Liability

The website content is provided “as is” without warranties of any kind, whether express or implied. Flexum is not liable for any indirect, incidental, special, or consequential damages arising from use of the website or reliance on its content. Flexum does not guarantee uninterrupted or error-free website access.

Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded under Estonian law (Law of Obligations Act).

8. Third-Party Links

The website contains links to manufacturer and partner websites. Flexum is not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party links is at your own risk.

9. Force Majeure

Flexum shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, war or armed conflict, government actions or sanctions, supply chain disruptions, power failures, or telecommunications failures.

10. Online Dispute Resolution

In accordance with EU Regulation No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers, accessible at ec.europa.eu/consumers/odr. Flexum's email for dispute resolution purposes is info@flexum.eu.

Please note that Flexum primarily operates in a business-to-business (B2B) context and is not obligated to participate in consumer dispute resolution proceedings.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Estonia. Any disputes arising from or in connection with these Terms shall be resolved in the courts of Harju County, Tallinn, Estonia.

For EU consumers: nothing in these Terms affects your mandatory statutory rights under EU consumer protection law, including your right to bring proceedings in the courts of your country of residence.

12. Changes to Terms

Flexum reserves the right to modify these Terms at any time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Entire Agreement, Waiver, and Assignment

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Flexum OU regarding your use of the website. Failure by Flexum to enforce any right or provision shall not constitute a waiver of that right or provision. Flexum may assign its rights and obligations under these Terms to any affiliate or successor. Users may not assign any rights under these Terms without Flexum's prior written consent.

15. Contact

For questions about these Terms, please contact: